Travelgenio Refund

Travelgenio reviews (us. They will then be informed about the possibility of granting their request and about any possible fees or administrative steps. com strives to provide consumers with the right information to make informed purchasing decisions. Bonjour, Moi et mes deux enfants ont censé partir en Iran Mardi 25Fev avec turkish airline de Lyon. It is the case in all agencies and the same is written in the Travelgenio refund policy as well. To access your payment refund, we charge some fees which are a partial refund of your fare. That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. de 2019 - Actualidad 8 meses. I try to call their customer service number, and after 5 minutes of call waiting for an agent, the. I've been reading the reviews online of travelgenio and I feel very distressed that I may not be reimbursed for my flight, which leaves me in the dreadful situation of not being able to pay for another flight home. r/travel: r/travel is a community about exploring the world. Already sent 5 requests through the website since 3 weeks - NO REPLY. but now is more than 2month later. Email travelgenio, got replied in two days said "we can only refund your tax, but we have to charge you 30EUR service fee" I almost laughs outI told them I request a fully refund, because the airline refund my money to travelgenio. The customer service is terrible being. Click Continue to view our form (currently available only in English). Called travelgenio when at airport to Chase but receive shocking information that I would need to send copies of their booking emails and that it takes 28 days to respond. Answer 141 of 144: My husband has booked tickets from kigali to new delhi (india). but i hv to cancel it. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. 2020: The link that was sent to me today could have been sent to all customers at the time and not two weeks later after the refund has already been processed by PayPal. We have been trying to contact Travelgenio for over a month in order to receive a partial refund for the outbound flight that was cancelled by Emirates. Русский - RU. 2 thoughts on " travelgenio refunds regarding cancellation flight due to family death " Travelgenio says: December 29, 2019 at 3:27 pm Hello Celeste, thank you for contacting us. And one of the customer service man said that I can get any refund because your flight is past. As soon as the airline processes it, you will receive your refund via the form of payment you used to make your booking. 866 people have already reviewed Travelgenio. I have use the contact form and the customer service email address to contact travelgenio and till today travelgenio has refused to refund the payment. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. Answer 181 of 190: I bought ticket by travelgenio in dealt. i asked to travelgenio and cancel in delta. Need refund! Hello, my flights were cancelled on the 23rd of my March due to coronavirus, and I am now stuck in the United Kingdom. serv email or my contact to them, and also an email on the 4th of May regarding how we might receive an refund if airlines cancel, however this was just a blanket email and was not in reference to our case. I have talked to customer service of travelgenio and did the cancellation. 866 people have already reviewed Travelgenio. So to get a refund I checked with the airlines' customer service if they could proceed the refund, but as I booked my tickets through an agency, I had to contact directly the agency for the refund. com stating your booking reference and we will check the status of your refund and will give you an. Hotels in Singapore From S$168. Travelgenio's headquarters is located in Madrid, Madrid, ES 28037. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. there is no reply to the e-mail, and there is no reply to the refund request through the homepage. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. Before requesting a refund, please review the terms of your ticket on the purchase confirmation. But due to coronavirus outbreak, The government of india has advised against traveling to Europe. There is no way to contact travelgenio - they don't respond back on email, they are not reachable through phone, they auto respond o. Grab the fantastic Travelgenio offer before it's gone. But it's been more than a month. But still not have any response from your side. In your confirmation email you will receive all contact details of the airline. What TravelGenio mean is you cannot cancel for refund. e your refund via the form of payment you used to make your booking. Travelgenio told you will get 100% refund. No refund from travelgenio. I wrote more than 10 Emails, I didn't get any answer from them. Anyway, please send us an e-mail to customer. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. so to get a refund i checked with the airlines' customer service if they could proceed the refund, but as i booked my tickets through an agency, i had to contact directly the agency for the refund. r/travel: r/travel is a community about exploring the world. 27,161 people have already reviewed Travelgenio. Still I couldn't get a refund after a month. Travel2Be (the booking site I used that was connected to Travelgenio) will return search results that are not what you entered, which can lead one to purchase incorrect tickets. my last email was , On 17 March why Travelgenio charge 424 euro from my credit card, where they told me the ticket changing cost is 124 euro?. But, they ask me to show the "evidence". The company had a lot of hidden fees and charges not transparent. Prix élevés et profit plus élevé. Was told it can take up to 30 business days, although their website just says up to 30 days. but is is not my card number so i asked again to. The following fields are required. Read about their experiences and share your own! Do you agree with Travelgenio's TrustScore? Voice your opinion today and hear what 866 customers have already said. i bought ticket by travelgenio in dealt. but now is more than. This offer is only available online. Travel Agency. Après plusieurs appels de ma part ils ne voulent pas nous rembourser sous prétexte que qu ils attendent l e remboursement de jetairwais. Now they are telling me my ticket is non refundable. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. As soon as the airline processes it, you will receive your refund via the form of payment you used to make your booking. and now it has been more then 3 months did not receive any money. Travelgenio has an estimated 124 employ. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. So I requested the refund to travelgenio via their contact form (ticket #3443573) but no replies received. I tried to contact travelgenio for the refund. Then they charged us €60 "admin fees" (that aren't listed anywhere) to refund taxes they were trying hard to keep. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. Resolver is not affiliated to, linked with or otherwise endorsed by Travelgenio. com, or write a letter to Travelgenio SL, C/Albasanz, 15, Edificio A 2º Izq, Madrid, Madrid, 28037, Spain. We are waiting almost month already. No refund, nothing. I have phoned travelgenio three times to be cut off without an answer, so I have then sent three emails - 3304653 on 4/3, 3316187 on 6/3 and 3327681 on 9/3. they told me that it is done to account endding 279x. We then need to cancel our return flight from Lisbon to Sydney with Emirates booked via travelgenio. travelgenio. but now is more than 2month later. i asked to travelgenio and cancel in delta. So i called them like 3 months ago and they promised me a refund with in 15-30 days maximum. Travelgenio. Travelgenio told you will get 100% refund. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. But it's been more than a month. 2 thoughts on " travelgenio refunds regarding cancellation flight due to family death " Travelgenio says: December 29, 2019 at 3:27 pm Hello Celeste, thank you for contacting us. Answer 11 of 12: Since March 14th I've been waiting for Travelgenio's answer about flights travels which were cancelled by SAS and Swiss on March 17th and 18th, I contacted their customer services by mail 3 days ahead to see what we could do to change the flights. but now is more than. In your confirmation email you will receive all contact details of the airline. Answer 211 of 224: I bought ticket by travelgenio in dealt. but i hv to cancel it. They put us on hold for hours at a time, pretend that they don't speak English, and promise to send the money "in two days". but i hv to cancel it. If the airline has cancelled or rescheduled the flight, you will be contacted directly by the airline itself or by one of our agents via e-mail to inform you about possible alternatives or to receive a refund. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. Flight change. Travelgenio provides Using Resolver, you can submit an issue about 1 service offered by Travelgenio. Still I couldn't get a refund after a month. It was a unilateral cancellation of Turkish Airlines and I believed Travelgenio that a refund would be made within a month, but they told me to wait again. Please contact us back to the ticket case number (#3428705). Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. I have not heard anything from them. Directly process the refunds to the original mode of payment. com, [email protected] A refund would only be possible if the airline are issuing refunds (generally would not apply if the flight is still scheduled to operate) Any refund would go to Travelgenio who would deduct their service fees and return the remainder to you. i asked to travelgenio and cancel in delta. Travelgenio's headquarters is located in Madrid, Madrid, ES 28037. We are waiting almost month already. so i booked a flight via travelgenio website. Please fill out the form below to request refund on your ticket purchased on any of Air China's sites (with the. Travel2Be (the booking site I used that was connected to Travelgenio) will return search results that are not what you entered, which can lead one to purchase incorrect tickets. For example, if your credit card has expired when you request refund or you use a different credit card to request refund, refund would be delayed or would be rendered totally impossible. Travelgenio has an estimated 124 employ. com and paid for using a credit or debit card, click Retrieve Booking to request a refund. but now is more than 2month later. they told me that it is done to account endding 279x. I have talked to customer service of travelgenio and did the cancellation. 866 people have already reviewed Travelgenio. Due to Covid19, the flight was cancelled. directly by the airline itself or by one of our agents via email to inform you about possible alternatives or receive refund. Hotel, holiday, flight, and last-minute offers. the live chat service, which is open 24 hours a day, also does not work. but i hv to cancel it. so i check it again to delta. I have emailed and talked to customer service many times but same answer. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. but now is more than. Tried to get a refund/voucher on cancelled flight due to Covid-19 and Travelgenio, the booking agent, refused to help. PissedConsumer. Ask for a payment reversal. Actually in the case of Airline itself cancelling flight, it is 100% refund. We received cancellation flight from Emirate Airline. Cancel flights due to local lock downs. I have phoned travelgenio three times to be cut off without an answer, so I have then sent three emails - 3304653 on 4/3, 3316187 on 6/3 and 3327681 on 9/3. I received an email from cust. Still I couldn't get a refund after a month. so i check it again to delta. We will continue to keep you informed of the progress of the refund process. That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. Travelgenio told you will get 100% refund. for more information, check our data protection policy, in force since 25 may 2018. It's really an unbelievable horror experience with Travelgenio!!! I had my flight from Manila - Tokyo (27. Travelgenio have refused to give us ANY of the £1300. Prix élevés et profit plus élevé. but i hv to cancel it. so i booked a flight via travelgenio website. but is is not my card number so i asked again to. Hi every one , Last month i book a ticket to cairo one way non-refundable through TRAVELGENIO. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. But due to coronavirus outbreak, The government of india has advised against traveling to Europe. i asked to travelgenio and cancel in delta. Cheap, regular and lowcost flights, last-minute flights. Travelgenio Reviews and Complaints @ Pissed Consumer Page 11 (9 days ago) No answers from the travel agency. Travelgenio - Refund not processed It s been more than a month Open I had a flight from Tashkent-Urgench on ** March. Now they are telling me my ticket is non refundable. Supervisor. You should get a refund based on whatever the airline refunds based on the fare rules less the Travelgenio service fees (in some cases this will leave nothing) Is the reason for cancelling covered by your travel insurance?. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. [email protected] That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. Trick from Travelgenio to rip off customers Here is how this agent who uses various names such as Travelgenio or travrl2be or travelgenius to rip off customers. they told me that it is done to account endding 279x. The airline has posted official announcement for the flight refund of this circumstance (I cannot post link here but it is online). After a month, we got a correspondence from the Aeroflot that a refund was sent to Travelgenio's bank account. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first degree family member. but now is more than 2month later. In any such case it is the sole responsibility of the user to request any modifications, cancellations, refunds or voluntary reissue by contacting TRAVELGENIO directly, during its opening hours. but i hv to cancel it. 144 replies to this topic. Travelgenio, Madrid, Spain. Email travelgenio, got replied in two days said "we can only refund your tax, but we have to charge you 30EUR service fee" I almost laughs outI told them I request a fully refund, because the airline refund my money to travelgenio. i bought ticket by travelgenio in dealt. Travelgenio. but now is more than 2month later. i bought ticket by travelgenio in dealt. I just get off phone with their representative who said it gonna take one to three months to get my refund back. Flights cancelled, Airline will refund, Travelgenio does not reply at all. So to get a refund I checked with the airlines' customer service if they could proceed the refund, but as I booked my tickets through an agency, I had to contact directly the agency for the refund. i asked to travelgenio and cancel in delta. I try to call their customer service number, and after 5 minutes of call waiting for an agent, the. Anyway, please send us an e-mail to customer. I have heard that TravelGenio is horrible that even after the airline refunded them the fare, they take their own time to process and refund it to you. Response after receiving an update from Travelgenio on 24. Eerder had schipholtickets al een mail verstuurd dat we een volledige refund zouden krijgen. Travelgenio. สอบถามเรื่องการติดต่อเพื่อ refund ค่าตั๋วเครื่องบินของเว็บ travelgenio ค่ะ นอกจากอีเมล์ customer. What is the other option for getting refund back?. What TravelGenio mean is you cannot cancel for refund. I booked a ticket from travelgenio from Istanbul to Wellington (3x connecting flights stopping in Dubai and Melbourne on the way), a few weeks before the flight they sent an email cancelling the first of the 3 flight with no option to change or rebook something else. If the request for refund you submit involves an adult passenger traveling with an infant, the system will automatically cancel the booking of the infant. No contact with them at all. Email travelgenio, got replied in two days said "we can only refund your tax, but we have to charge you 30EUR service fee" I almost laughs outI told them I request a fully refund, because the airline refund my money to travelgenio. Travelgenio told you will get 100% refund. Retrouvez les avis de voyage, les photos, les vidéos, les voyages et plus publiés par @Travelgenio sur Tripadvisor. com stating your booking reference and we will check the status of your refund and will give you an. Answer 141 of 144: My husband has booked tickets from kigali to new delhi (india). Categories My Reviews My Settings Install App Help. but now is more than 2month later. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. but is is not my card number so i asked again to. but now is more than. Bear in mind that the refund times depend on the airlines. but i hv to cancel it. i asked to travelgenio and cancel in delta. Travelgenio, Madrid, Spain. Use this form to request a refund for Emirates flights. We look forward to hearing from you. Travelgenio reviews (us. It is the case in all agencies and the same is written in the Travelgenio refund policy as well. So to get a refund I checked with the airlines' customer service if they could proceed the refund, but as I booked my tickets through an agency, I had to contact directly the agency for the refund. If the flight is not cancelled by the airline your best option is to wait. call is dropped. Travelgenio Ticket Ids : 3440230, 3548156. Aeroflot have confirmed that they'll pay out a full refund but the money is paid to Travelgenio's account because they made the booking. I tried to contact travelgenio for the refund. Travelgenio told you will. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first degree family member. (5 days ago) Garuda airlines, which used travlegenio, asks travelgenio to make a refund inquiry. i bought ticket by travelgenio in dealt. ****(more t Mar 15, 2020 by Bushu Harna. Contact our customer services in order to add your pet's information to your booking; we need to know the type and size of the animal as well as the weight and dimensions of the carrier box used to transport it, in order to pass this information on to the airline. but is is not my card number so i asked again to. What is the other option for getting refund back?. Three weeks after cancellation of the flight have gone and Travelgenio is completely silent. but now is more than 2month later. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. The 10 most frequent asked questions 1 - When will I receive the second confirmation email? When you make a purchase on our website, you will receive an automated email with the details of your booking. If the request for refund you submit involves an adult passenger traveling with an infant, the system will automatically cancel the booking of the infant. In any such case it is the sole responsibility of the user to request any modifications, cancellations or refunds reissue by contacting TRAVELGENIO directly, during its opening hours. No refund, nothing. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. Tevergeefs probeer ik contact op te nemen voor de stand van zaken. In any such case it is the sole responsibility of the user to request any modifications, cancellations, refunds or voluntary reissue by contacting TRAVELGENIO directly, during its opening hours. I am finding it difficult to reach out to Travelgenio. Travelgenio - Cancel and refund the flight ticket Open I have booked a flight to Manchester from new delhi (Etihad airways) via travelgenio. com stating your booking reference and we will check the status of your refund and will give you an. Please refund my money. Contact our customer services in order to add your pet's information to your booking; we need to know the type and size of the animal as well as the weight and dimensions of the carrier box used to transport it, in order to pass this information on to the airline. So I requested the refund to travelgenio via their contact form (ticket #3443573) but no replies received. 09 Sept '18 Advised TravelGenio incorrect name on ticket, requested change of name and refund for 1st ticket. I bought two tickets from travelgenio to come back from Portugal to USA, after a visiting my very ill father, my self celeste m santos and for my daughter Jessica m santos we had the date to depart on November 8th 2018 but my father passed away on November 7th 2018 so we had to stay for the funeral!. but i hv to cancel it. First, the price of my booking was S$ 978. Need refund! Hello, my flights were cancelled on the 23rd of my March due to coronavirus, and I am now stuck in the United Kingdom. Answer 191 of 213: I bought ticket by travelgenio in dealt. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. c'est un vol aller retour modifiable (retours 22 mars). I have emailed receipts so I'm sure I will get a refund even if I have to hire a lawyer. I've been reading the reviews online of travelgenio and I feel very distressed that I may not be reimbursed for my flight, which leaves me in the dreadful situation of not being able to pay for another flight home. But due to coronavirus outbreak, The government of india has advised against traveling to Europe. I have emailed and talked to customer service many times but same answer. com with the details of your booking so we can raise the query? The refund times vary depending on the airline. i asked to travelgenio and cancel in delta. Answer 191 of 213: I bought ticket by travelgenio in dealt. so i check it again to delta. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. but now is more than 2month later. In your confirmation email you will receive all contact details of the airline. The cancellation protection Plus allows you to get the 85% of your ticket price within 15 days, if you need to cancel your trip, for any reason. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. I have talked to customer service of travelgenio and did the cancellation. But it's been more than a month. I have talked to customer service of travelgenio and did the cancellation. Cancel flights due to local lock downs. Answer 171 of 224: I bought ticket by travelgenio in dealt. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. Hotels in Singapore From S$168. Answer 1 of 15: I have reserved flight ticket by Travel2be last Jan. they told me that it is done to account endding 279x. So I requested the refund to travelgenio via their contact form (ticket #3443573) but no replies received. (2) First Travelgenio tried to charge us a €30 fee per person, per journey (including stopovers!) to refund €100 in airport taxes = €120 in fees. travelgenio. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Refund for our japan trip. Zowel Schipholtickets als travelgenio zijn onbereikbaar. i bought ticket by travelgenio in dealt. 72 likes · 4 talking about this · 11 were here. but is is not my card number so i asked again to. I have talked to customer service of travelgenio and did the cancellation. What is the other option for getting refund back? Reply. Highly recommended. So here's the email from Cathay pacific. I hope it will not end up as a scam but as for now the customer service is not working. Answer 191 of 213: I bought ticket by travelgenio in dealt. Travelgenio has an estimated 124 employ. I want to cancel my ticket so, I sent an email to Travelgenio, but I did not receive a reply. 02 to my card. However, this Travel Agency is refusing to refund the money for unused ticket. So I requested the refund to travelgenio via their contact form (ticket #3443573) but no replies received. com): Refund of ticket. Refund and contact with Travelgenio seem impossible My flights have been cancelled and despite having tried for a week now to get in touch with Travelgenio, both through the forms on their website, and all available telephone numbers (they never pick up) I can not get hold of anyone in Travelgenio to claim a refund. Русский - RU. i asked to travelgenio and cancel in delta. Answer 11 of 12: Since March 14th I've been waiting for Travelgenio's answer about flights travels which were cancelled by SAS and Swiss on March 17th and 18th, I contacted their customer services by mail 3 days ahead to see what we could do to change the flights. Clickbait, spam …. Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. We have been trying to contact Travelgenio for over a month in order to receive a partial refund for the outbound flight that was cancelled by Emirates. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. I am still waiting for a refund for a flight that TRAVELGENIO Screwed up for my 4 months ago!! They changed the original tickets i've booked to a new series of flights that were literally impossible for me to take due to the departure of flights being prior to the arrivals of others. so i check it again to delta. We received cancellation flight from Emirate Airline. Cheap, regular and lowcost flights, last-minute flights. Flight canceled. Need refund! Hello, my flights were cancelled on the 23rd of my March due to coronavirus, and I am now stuck in the United Kingdom. We look forward to hearing from you. but now is more than. i took membership of them and paid approx. they told me that it is done to account endding 279x. 167 reviews for Travelgenio, 1. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Please fill out the form below to request refund on your ticket purchased on any of Air China's sites (with the. i bought ticket by travelgenio in dealt. Travelgenio has an estimated 124 employ. I have talked to customer service of travelgenio and did the cancellation. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. but never answered! I received an email from airline, my flight got changed and canceled so I wanted to cancel and refund them. But it's been more than a month. Highly recommended. But when I contacted travelgenio regarding this, they asked the passenger name and credit card digits but since then Apr 13, 2020 by Prantik Roy. com): No, I wouldn’t recommend to anyone. However, this Travel Agency is refusing to refund the money for unused ticket. It's really an unbelievable horror experience with Travelgenio!!! I had my flight from Manila - Tokyo (27. On 18 March, where Travelgenio already accept my ticket cancellation and approve my refund request. And one of the customer service man said that I can get any refund because your flight is past. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. they told me that it is done to account endding 279x. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. 382 likes · 28 talking about this. Suoer poor and not recommended due to my experince with this agent. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. but is is not my card number so i asked again to. Travelgenio - Request for refund Booked tickets for two, our departure date is on April 12, 2020. i asked to travelgenio and cancel in delta. but now is more than. Hotel, holiday, flight, and last-minute offers. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. com with the details of your booking so we can raise the query? The refund times vary depending on the airline. so i booked a flight via travelgenio website. Dear Travelgenio, when will you refund all our flight ticket? Dear Travelgenio, Since your customer service is extremely awful, especially in the mid of crisis like nowadays where the customer needs assurance for their refund, I seriously think people need to flag this travel agent and ensure no one, NO ONE, ever use their service again. I provided them the evidence of extra charge upon a response to my request to refund, but they have not responded since then. I booked through TRAVELGENIO using british airways airlines whom told me to contact the agency i booked with to receive my refund! And then when i call travelgenio, they tell me i have to call BA back and change my ticket to 'open' ticket. "it is 100% refund. Bonjour, Moi et mes deux enfants ont censé partir en Iran Mardi 25Fev avec turkish airline de Lyon. i bought ticket by travelgenio in dealt. but i hv to cancel it. com): Refund of ticket. TRAVELGENIO, I have called customer service and he told me that my refund is on process but why when i called emirates airline ( passenger name: RIALYN PARICO) they told me that there were no reque…. Hi every one , Last month i book a ticket to cairo one way non-refundable through TRAVELGENIO. [email protected] Travelgenio_Support Travelgenio_Support Apr 28 #1856001 Please send an e-mail to customer. they told me that it is done to account endding 279x. Answer 11 of 12: Since March 14th I've been waiting for Travelgenio's answer about flights travels which were cancelled by SAS and Swiss on March 17th and 18th, I contacted their customer services by mail 3 days ahead to see what we could do to change the flights. A refund would only be possible if the airline are issuing refunds (generally would not apply if the flight is still scheduled to operate) Any refund would go to Travelgenio who would deduct their service fees and return the remainder to you. This offer is only available online. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. Travelgenio, Madrid, Spain. i bought ticket by travelgenio in dealt. Com en Español. That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. Suspend refund rules or risk UK travel industry meltdown, warns Abta Trade body asks for four months' grace for firms unable to afford statutory 14-day refund Published: 31 Mar 2020. but due to the fact that i've chosen to buy my tickets through travelgenio i could not go directly to them,. Travel Agency. and after a while they emailed me that the air company going bankrupt and they had to cancel my flight. Please note, however, that the processing time for refunds always depends on the airline and could be longer than usual, given the current high demand for this type of procedure. Exchange / Refund of Booking & tickets containing interline partner, Code-share service and rail/surface service are not eligible for processing through web. but never answered! I received an email from airline, my flight got changed and canceled so I wanted to cancel and refund them. Wherever the airline and the selected tariff allow for modifications, cancellations or refunds, TRAVELGENIO will charge an additional administrative fee to be added to the fees established by the corresponding airline. I booked my flight from India to Germany through Travelgenio on the 16th of March. Please, fill them out:. Answer 191 of 198: I bought ticket by travelgenio in dealt. Please refund my money. Travelgenio was founded in 2010. ' You should be given a refund less Travelgenio's fee, but as far as the fare difference that will never happen. So, I waited for the refund to arrive, just as I presume everyone else did. If there is a difference in price, this difference goes on you (neither the airline nor the travel agent). It is the case in all agencies and the same is written in the Travelgenio refund policy as well. When can I get a refund? Why is there no refund? In the case of Korea, it will be refunded immediately the day after the request for refund. I just get off phone with their representative who said it gonna take one to three months to get my refund back. and after a while they emailed me that the air company going bankrupt and they had to cancel my flight. Chinese government website and Travelgenio both assured us we don't need a visa for a short transit. my last email was , On 17 March why Travelgenio charge 424 euro from my credit card, where they told me the ticket changing cost is 124 euro?. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. Complete scammers and should be avoided at all costs. Bear in mind that the refund times depend on the airlines. 21 Sept '18 Refund not yet processed, advised TravelGenio credit card stolen and required refund to account. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. It was a unilateral cancellation of Turkish Airlines and I believed Travelgenio that a refund would be made within a month, but they told me to wait again. I have emailed and talked to customer service many times but same answer. I called, mailed to the Travelgenio tons of times, but they didn't answer. i took membership of them and paid approx. ' You should be given a refund less Travelgenio's fee, but as far as the fare difference that will never happen. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. Please refund my money. After a month, we got a correspondence from the Aeroflot that a refund was sent to Travelgenio's bank account. Eerder had schipholtickets al een mail verstuurd dat we een volledige refund zouden krijgen. It’s really an unbelievable horror experience with Travelgenio!!! I had my flight from Manila - Tokyo (27. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. so to get a refund i checked with the airlines' customer service if they could proceed the refund, but as i booked my tickets through an agency, i had to contact directly the agency for the refund. Email travelgenio, got replied in two days said "we can only refund your tax, but we have to charge you 30EUR service fee" I almost laughs outI told them I request a fully refund, because the airline refund my money to travelgenio. That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. There is no way to contact travelgenio - they don't respond back on email, they are not reachable through phone, they auto respond o. com, [email protected] But it's been more than a month. and now it has been more then 3 months did not receive any money. when i am SURE THIS CAN BE DONE FROM THEIR SIDE! i am in canada, wanting to go back to Dubai. but is is not my card number so i asked again to. they told me that it is done to account endding 279x. Travelgenio told you will get 100% refund. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. You are right that they have taken 8 to 10 months to refund the money, and some people even gave up their hope on receiving the refund after almost a year. Chinese government website and Travelgenio both assured us we don't need a visa for a short transit. Already sent 5 requests through the website since 3 weeks - NO REPLY. I have emailed receipts so I'm sure I will get a refund even if I have to hire a lawyer. I have applied for cancelling and refund on **. I called travelgenio yesterday to have refund my reservation on May 22nd or open my ticket but they refused my request, they said that the flight (SQ) is confirm :-(. I have talked to customer service of travelgenio and did the cancellation. but now is more than. Report inappropriate content. Highly recommended. [email protected] You should get a refund based on whatever the airline refunds based on the fare rules less the Travelgenio service fees (in some cases this will leave nothing) Is the reason for cancelling covered by your travel insurance?. The flight was cancelled by Airline due to operations issues. We then need to cancel our return flight from Lisbon to Sydney with Emirates booked via travelgenio. First, the price of my booking was S$ 978. 866 people have already reviewed Travelgenio. but now is more than. but i hv to cancel it. i asked to travelgenio and cancel in delta. Answer 181 of 231: I bought ticket by travelgenio in dealt. Travelgenio reviews (us. nederlands - nl. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. com Today I only received an email saying that I have to wait for a long refund process again. [protected]@travelgenio. Travelgenio - flight cancellation refund; Travelgenio - this company is a fraud. No refund from travelgenio. What TravelGenio mean is you cannot cancel for refund. Then they charged us €60 "admin fees" (that aren't listed anywhere) to refund taxes they were trying hard to keep. Supervisor. Bear in mind that this protection only covers the cancellation of the tickets of those passengers with first degree consanguinity with the ill or dead person. they told me that it is done to account endding 279x. On being asked for refund of taxes which are more than 400 euros they claim Brussels airlines claim taxes are also not refundable. but now is more than 2month later. I tried to contact travelgenio for the refund. but now is more than. Answer 191 of 226: I bought ticket by travelgenio in dealt. You should get a refund based on whatever the airline refunds based on the fare rules less the Travelgenio service fees (in some cases this will leave nothing) Is the reason for cancelling covered by your travel insurance?. Please, fill them out:. We bought a long-distance ticket from the middle east to Australia from Travelgenio, just before 2020 new year, which had a transit from mainland China. I've been reading the reviews online of travelgenio and I feel very distressed that I may not be reimbursed for my flight, which leaves me in the dreadful situation of not being able to pay for another flight home. i asked to travelgenio and cancel in delta. Cathay Pacific Tokyo Reservation confirmed that partial refund for unused sector (SIN-HKG/HND) should be possible at travel agent by special ticket arrangement (Cathay Pacific Waiver Code COMP046). I want to cancel my ticket so, I sent an email to Travelgenio, but I did not receive a reply. First, the price of my booking was S$ 978. According to Singaporeair line will waive all Cancellation fee for Customers and Fully refund all Money on this period From Hong Kong to Singapore. Travelgenio Booking Code- PQWR68 Travelgenio claim that flight is not cancellable since base fare is less than cancellation penalty. I spent over 6 hours on the phone with them over about 4 days trying to sort the issue out, all they said was I could have the. สอบถามเรื่องการติดต่อเพื่อ refund ค่าตั๋วเครื่องบินของเว็บ travelgenio ค่ะ นอกจากอีเมล์ customer. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. Read about their experiences and share your own!. Actually in the case of Airline itself cancelling flight, it is 100% refund. Tevergeefs probeer ik contact op te nemen voor de stand van zaken. Denuncia a Travelgenio. but i hv to cancel it. Travelgenio のTrustScoreに同意しますか。ぜひご意見をお聞かせください。また、他の27882人のお客様がどのように評価されたかもご覧ください。. com): No, I wouldn’t recommend to anyone. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. So I requested the refund to travelgenio via their contact form (ticket #3443573) but no replies received. call is dropped. You can call Travelgenio at +3 491 116 0765 phone number, write an email, fill out a contact form on their website us. But it's been more than a month. Travelgenio provides Using Resolver, you can submit an issue about 1 service offered by Travelgenio. and now it has been more then 3 months did not receive any money. Travelgenio_Support Travelgenio_Support Apr 28 #1856001 Please send an e-mail to customer. Cheap, regular and lowcost flights, last-minute flights. " I have not received a phone call directly from the airline and have not. If there is a difference in price, this difference goes on you (neither the airline nor the travel agent). i asked to travelgenio and cancel in delta. Answer 181 of 190: I bought ticket by travelgenio in dealt. If the passenger were to make a change or cancels, then the company charges. Cebu Pacific has canceled ALL domestic and international flights until April 30, 2020. [email protected] so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. Answer 1 of 15: I have reserved flight ticket by Travel2be last Jan. com and paid for using a credit or debit card, click Retrieve Booking to request a refund. CONTACT TRAVELGENIO. they told me that it is done to account endding 279x. i bought ticket by travelgenio in dealt. Travelgenio is an online platform that enables travelers to search, plan and book travel products and services. Travelgenio provides Using Resolver, you can submit an issue about 1 service offered by Travelgenio. No refund from travelgenio, no answers I ordered my flight round trip from Zurich to Buenos aires (18 of march to 12 of april ). Anyway, please send us an e-mail to customer. Русский - RU. Learn about the types of refunds. So here’s the email from Cathay pacific. don't book with them; Travelgenio - change of date for ticket; Travelgenio - change of the flight date; Travelgenio - The flight ticket is automatically canceled and travelgenio have to get a refund. I have use the contact form and the customer service email address to contact travelgenio and till today travelgenio has refused to refund the payment. That's why I finally contacted Travelgenio as they suggested, using the inquiry form on their website. i asked to travelgenio and cancel in delta. I have two complains against Travelgenio. [email protected] Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. I called travelgenio to tell reissued e ticket number but they don’t eager to listen. Bear in mind that this protection only covers the cancellation of the tickets of those passengers with first degree consanguinity with the ill or dead person. Contact our customer services in order to add your pet's information to your booking; we need to know the type and size of the animal as well as the weight and dimensions of the carrier box used to transport it, in order to pass this information on to the airline. so i check it again to delta. 既に27,881人がTravelgenio をレビューしています。経験談を読んで、ご自分のものも共有しましょう。 | 27,881 から21-40 のレビューをお読みください。. but now is more than 2month later. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert. Travelgenio Booking Code- PQWR68 Travelgenio claim that flight is not cancellable since base fare is less than cancellation penalty. And one of the customer service man said that I can get any refund because your flight is past. they told me that it is done to account endding 279x. If the airline cancels the flight, you get a full refund minus the fees of Travelgenio after a long wait, hopefully. A refund would only be possible if the airline are issuing refunds (generally would not apply if the flight is still scheduled to operate) Any refund would go to Travelgenio who would deduct their service fees and return the remainder to you. and after a while they emailed me that the air company going bankrupt and they had to cancel my flight. THE CUSTOMER NEVER COMES FIRST AT TRAVELGENIO. I booked my flight from India to Germany through Travelgenio on the 16th of March. TRAVELGENIO is not able to modify or refund low-cost bookings. but i hv to cancel it. travelgenio. In case this flight is cancelled, you then can book with another airline a new ticket. "---See Section 4 & 5 in this link, this reads otherwise to me. 返答としては、航空会社の規定ではrefundはあるけれども、Travelgenioの手数料が50ユーロかかるので、お金は戻ってこないとのこと。予想はしていましたが、、、それにしても手数料が50ユーロって高いですね。. so i check it again to delta. First, the price of my booking was S$ 978. They told me I must deal direct with JetStar. travelgenio. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. In your confirmation email you will receive all contact details of the airline. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. [email protected] but now is more than. Clickbait, spam …. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days , if you need to cancel your trip, for any reason. I booked a ticket from travelgenio from Istanbul to Wellington (3x connecting flights stopping in Dubai and Melbourne on the way), a few weeks before the flight they sent an email cancelling the first of the 3 flight with no option to change or rebook something else. i bought ticket by travelgenio in dealt. But due to coronavirus outbreak, The government of india has advised against traveling to Europe. i asked to travelgenio and cancel in delta. but i hv to cancel it. So to get a refund I checked with the airlines' customer service if they could proceed the refund, but as I booked my tickets through an agency, I had to contact directly the agency for the refund. On contacting the airline they confirmed that the full amount will be refunded but it will have to collected via the agency I booked. the live chat service, which is open 24 hours a day, also does not work. Answer 211 of 217: I bought ticket by travelgenio in dealt. so i have called the airlines that cancelled my flights and they told me that i have to contact the travel agency and i should be able to get my refunds. but is is not my card number so i asked again to. Travelgenio - flight cancellation refund; Travelgenio - this company is a fraud. but due to the fact that i've chosen to buy my tickets through travelgenio i could not go directly to them,. Valid for new customers only. they told me that it is done to account endding 279x. Answer 211 of 217: I bought ticket by travelgenio in dealt. r/travel: r/travel is a community about exploring the world. Response after receiving an update from Travelgenio on 24. Travelgenio told you will get 100% refund. Flight with Finnair ( booking was made with Travelgenio) was canceled due to current COVID situation. I have emailed and talked to customer service many times but same answer. Travelgenio provides Using Resolver, you can submit an issue about 1 service offered by Travelgenio. My flights were cancelled by the airline and I tried to get in contact with Travelgenio since End of March already. so i check it again to delta. We did email to Travelgenio 3 times with ticket confirmation #3314346, 3356136,3428705 all same purpose for Travelgenio to refund the ticket booked with you UKNFAN. But due to coronavirus outbreak, The government of india has advised against traveling to Europe. Answer 181 of 237: I bought ticket by travelgenio in dealt. com with the details of your booking so we can raise the query? The refund times vary depending on the airline. Bear in mind that the refund times depend on the airlines. i asked to travelgenio and cancel in delta. But it's been more than a month. 72 likes · 4 talking about this · 11 were here. nederlands - nl. Suoer poor and not recommended due to my experince with this agent.

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